RÉSUMÉ

Business-focused creative/design operations leader with a passion for building teams that create and deliver meaningful and powerful brand connections. Brings warmth and sincerity to all interactions and embraces challenges with a positive, “can do” attitude.

AREAS OF EXPERTISE
Creative & Production Operations / Business Development / Creative Direction / Art Direction / Scalable Design Solutions / Campaign Development & Strategic Execution / Program Planning / Project Management / Process Management / Design KPIs / Consulting / Client Relations / Executive & Studio Leadership / Creative Team Management / Cross-Functional Leadership


PROFESSIONAL EXPERIENCES

Managing Director of Creative Operations / CMD + Hijinx—Portland, OR / 2024

  • Leading a collective creative professionals for CMD and Hijinx, providing leadership, evaluating staff and roles, and establishing quality benchmarks

  • Working with team leads to ensure core staff utilization, prioritized assignments, and maintaining a robust pool of contractors for design, writing, video, and animation

  • Establishing rules of engagement, streamlined processes, and managing teams to achieve maximum margin and profitability

  • Supporting internal agency partnerships, participating in new business efforts, and serving as a member of the corporate leadership team

Senior Creative Services/Operations Manager / FIRST MODE—Seattle, WA / 2024

  • Oversaw and enhanced creative processes and operational efficiency, leading a team of creative professionals in a dynamic organization

  • Managed project workflows and implemented best practices daily to drive innovation and operational excellence

  • Achieved seamless execution of creative projects by maintaining high standards of quality and efficiency

  • Drove operational excellence by optimizing processes and ensuring timely delivery of projectss

APLA Brand Creative Studio Manager / NIKE—Beaverton, OR / 2022–2024

  • Oversaw the end-to-end brand marketing process within a creative brand studio, managing the creative processes and operations across multiple global territories

  • Streamlined daily implementation, development, and management of tools supporting creative teams, ensuring efficiency and consistency

  • Improved cross-functional collaboration with global and territory counterparts, enhancing communication and project outcomes

  • Achieved process improvements by engaging directly with teams in Mexico, Japan, South Korea, Pacific, Central and South America, and Southeast Asia & India

Design Consultant / BRADLEY LLC—Portland, OR / 2016–2022

  • Delivered creative and design solutions to small and mid-sized businesses across various industries, focusing on creative operations, process facilitation, and brand building

  • Managed and art-directed creative projects, implementing project management software to streamline workflows and optimize efficiency

  • Launched a $1.5 million OOH campaign, achieving widespread visibility in NYC and Dallas markets via billboards, digital animations, and subway takeovers

  • Developed and rolled out training initiatives for Google’s data centers, enhancing employee engagement and knowledge through print, digital, and video formats

Vice President of Creative Services  / CMD Agency—Portland, OR / 2013–2016

  • Directed a full-service creative agency, delivering campaigns, content, and experiences to enterprise clients by leveraging strategic insights, creative ideas, and transformative tech tools

  • Led and mentored a team of 65+ senior creative professionals, ensuring high standards of creative excellence, timeliness, and profitability

  • Increased annual creative billings to ~$16 million by delivering highly-customized, best-in-class creative and design solutions

  • Executed a comprehensive agency rebrand initiative, involving all internal teams and departments, over a six-month period  

Managing Director of Design & Production  / CMD Agency—Portland, OR / 2012–2013

  • Directed daily design and production operations, overseeing visual design studio, project managers, user experience group, traffic department, and external creative talent

  • Led cross-functional teams by planning and delivering training programs, ensuring seamless collaboration and efficiency

  • Built a network of 100 contractors, delegating tasks to 30 at a time, resulting in effective project management

  • Managed a major Digital Asset Management project, creating a new workflow process that met strict deadlines and improved system efficiency

Director of Creative Operations  / CMD Agency—Portland, OR / 2008–2012

Creative Services Manager / Wire Stone (Accenture Interactive)—Houston, TX

Creative Director / CMD Agency—Portland, OR

Senior Art Director / CMD Agency—Portland, OR

Art Director + Principal / 2TWENTYDESIGN—Fort Collins, CO

Director of Creative Services / Invision—Fort Collins, CO

Senior Designer / Thibeault Advertising—Bozeman, MT

Senior Designer / Invision—Fort Collins, CO

Production Artist / FiberLok inc.—Fort Collins, CO


EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Arts in Sustainable Design / Minneapolis College of Art & Design—Minneapolis, MN (Expected 2024)

Bachelor of Fine Arts in Graphic Design / Colorado State University—Fort Collins, CO

Creative Leadership Retreat / One Club—Scottsdale, AZ

Team Dynamics & Resourcing for Success / Design Management Institute—Chicago, IL

Building Great Internal Design Organizations / Design Management Institute—San Francisco, CA

Environmental Graphic Design / Rocky Mountain School of Art and Design—Denver, CO


TECHNICAL SKILLS

Mac OS / Adobe Creative Suite / Airtable / Trello / Basecamp / Formstack / Apple Pages & Keynote / Google Workspace / Box / Microsoft Office Suite / Microsoft SharePoint / Videoconferencing Tools (Zoom, Skype, Microsoft Teams)